wicket71's Privacy Policy

wicket71 places the highest priority on its users' privacy. This privacy policy explains what types of information are collected when you use the wicket71 platform, how that information is stored and processed, and in what circumstances it may be shared with third parties. This policy supplements the site's Terms and Conditions and both should be read together.

Continuing to use wicket71's services after this policy takes effect will be taken as your acceptance of these terms. If you disagree with any part of this policy, please contact us.

1.1 Registration and Account Information

When you create an account at wicket71, you are required to provide the following information:

• Full name and date of birth
• Valid email address and mobile number
• Username and password
• Residential address
• National ID card or passport details (for identity verification)

This information is used to manage your account, verify your identity, and ensure secure financial transactions.

1.2 Financial Transaction Information

During deposit and withdrawal processes, your mobile banking number (bKash, Nagad, Rocket), transaction amount, and the time and date of the transaction are recorded. Your mobile banking PIN or full password is never collected.

1.3 Technical and Usage Information

When you use our site or app, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Session duration and usage patterns
• Information collected through cookies and similar tracking technologies
• Login times, game history, and betting records

1.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation is kept, which helps improve service quality and resolve disputes.

wicket71 uses the collected information for the following purposes:

2.1 Account and Service Management

• Account creation, verification, and maintenance
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Distributing cashback and rewards under the VIP programme

2.2 Security and Fraud Prevention

To protect your account and financial information, wicket71 actively operates fraud detection systems. When suspicious activity is identified, we take immediate action and notify the user concerned.

2.3 Compliance with Legal Obligations

Under applicable legal provisions, information may be provided in response to valid requests from authorities. In such cases, wicket71 always follows the proper legal process and does not provide any information beyond what is required.

2.4 Communication and Service Improvement

• Sending important account notifications
• Providing assistance with technical issues
• Evaluating and improving service quality
• Analysing your preferences and usage patterns to create a more relevant experience

3.1 Retention Period

Information is retained while your account is active and for a defined period after closure to meet legal requirements. Financial transaction records are kept for a particularly long period, as this is consistent with regulatory requirements.

3.2 Technical Security Measures

To keep your information secure, wicket71 takes the following technical steps:

• Securing data transfers via HTTPS and TLS encryption
• Encryption of stored data
• Two-factor verification (OTP) option
• Automated alerts against unauthorised access to your account
• Regular security assessments and updates

3.3 Employee Access Controls

wicket71 employees may only access information necessary for their specific job function. All employees are required to comply with the privacy policy, and a breach of it may result in serious disciplinary action.

wicket71 never sells your personal information or transfers it to third parties for marketing purposes. However, specific information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, and Rocket to complete deposits and withdrawals. These organisations have their own privacy policies, which can be found on their respective platforms.

4.2 Technology and Service Partners

We work with certain technology partners to ensure the platform functions correctly. These partners receive only the information necessary to provide their specific service and may not use it for any other purpose.

4.3 Legal Authorities

Required information may be provided in response to a court order or a valid request from a legal authority. Each such request is carefully verified.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. wicket71 uses cookies for the following reasons:

• Keeping login sessions active and verifying security
• Remembering your preferences and settings
• Analysing and improving site performance
• Fraud prevention and account protection

5.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent certain important features of the site from working correctly.

wicket71 provides its users with the following rights regarding their information:

6.1 Right to Access Information

You may at any time view the information wicket71 holds about you and request a copy. This request can be made through our support team.

6.2 Right to Correct Information

If any information stored about you is incorrect or out of date, you may request a correction. We will apply this change as quickly as possible.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a defined period.

6.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or SMS at any time. Important account notifications (such as transaction confirmations or security alerts) are not covered by this option.

The minimum age to use wicket71's services is 21. We do not knowingly collect or process information from anyone under the age of 21. If we are informed that a minor has an account, we will close that account immediately and delete the associated information.

wicket71 reserves the right to update this privacy policy when necessary. In the case of significant changes, registered users will be notified by email or in-app notification. Continuing to use the service after changes have been made will be taken as acceptance of the new policy.

The "Last updated" date at the top of this page always reflects the date of the most recent change. If you need a previous version, please request it from our support team.

If you have any questions about this privacy policy or any requests regarding your information, please contact our support team. We are available seven days a week, twenty-four hours a day via live chat and email in both Bengali and English.

Contact email: [email protected]

If you need more details about the site's rules, visit the site's FAQ section, where answers to common questions can be found.